23.09.2017, 21:25
Externer Inhalt (z.B. Newsletter, E-Mails, Seiteninhalte):Invoice Delays, Missed Payments Fixed, and More.
Date: September 23rd
Included in this update.
Invoice Delays - Special 2x Binary Cycles
September 4th Binary Paid
Support Ticket Delays
Withdrawals Update.
GPU Expansion Plans
Invoice Delays - Special Binary Cycles
We have been slammed with a number of issues this month that really stretched our capacity in just about every way possible. We reached a limit from a purchasing side of how much mining equipment we could buy, we reached a limit in our database from a technical side, and we hit a limit with our support being able to handle all of these issues.
It was like a perfect storm this month and we want to apologize for any issues that have gone unresolved. Today we finally got ahead of the issues and feel like we are making big progress on support tickets, capacity limits, and thanks to some added staff members and improvements to our scripts we should be back to normal this week!
One of the main issues we discovered was with our block explorer around September 18th. A block explorer is what allows for the detection of transactions that have been confirmed or denied by the Bitcoin network.
Most companies rely on 3rd party block explorers like Blockchain.info (which is the biggest and most trusted) but there are several others that operate and the idea is the more of them in the market the faster payments can be detected overall. So about a year ago we decided to build our own custom block explorer and it has been working great.
Then on September 18th we found an issue where our block explorer stopped updating the blockchain and so from the 18th through the 21st all invoices that were paid with Bitcoin were not being confirmed by our system.
We have now fixed this issue and we will be updating all of the invoices from these past 4 days over the next 2 payment periods (today and tomorrow). We are spreading it out over 2 payment periods to help account for any potential of missed binary cycles.
This issue only affected the binary so all level up payments will be 100% accurate after these next 2 periods. Also, all invoices paid using Pay it Forward were not affected by this, it was only for actual Bitcoin transactions.
To compensate everyone for this delay we are going to allow everyone Double Cycles for up to 2x more than you normally would get based on your rank for the next 2 payment cycles. However, this ONLY applies to accounts that did not max out their cycles during the last 4 days.
If you were maxed out on your cycles from the pay it forward credits alone then your account will not be eligible for these double cycle payments becuase you did not miss out on anything, you will only receive the lost commissions from level up.
Anytime we have issues like this we do our best to fix them and by paying double cycles this should be more than fair. (In fact, some members will even make more than they should but we are ok with this).
September 4th Binary Paid!
Another issue occurred on September 4th. This was an isolated issue and it happened on the day we implemented hard limits within our system to cap daily transactions.
Without getting into the details, basically it caused the September 4th binary to be missed and we have just finished running this day for all invoices and you will now see the payment in your wallet.
Support Ticket Delays
This month has really knocked us down on the support side. As you can imagine with all these little issues happening our support ticketing system has been completely overloaded. We have hired more staff members and we continue to do everything to get our tickets caught up but they are coming in faster than we can reply.
However, today is a good day!
We have fixed many of our issue and we believe moving forward we have the staff and capacity to keep up with our growth. We are very aware that many of you have been waiting weeks for a response on your tickets and we sincerely apologize for not being able to handle your issue in a timely manner.
It's our hope that these latest fixes will solve your issue and so we are going to be sending out a more detailed reply addressing all the main issues we had in a single email response to your ticket. If your issue was not fixed by this latest round of updates then please respond back to the ticket and we will look further into your account.
It's our goal to get back to 24 hour response time and we apologize again for all these small issues that pushed the response time back so far.
Withdrawals. Monero, Zcash, ETH, BTC, BCH, and ETC Payments
Most of our withdrawals are now up to date with the exception of Ethereum. But for Monero, Zcash, Bitcoin, Bitcoin Cash, and Ethereum Classic all have been caught up within the past 24 hours and will be fully caught up by the end of the weekend.
For Ethereum we have to rebuild our queue system because there was a technical issue that is very specific to the way ETH works. We are close on bringing this back online and when we do it will be much faster and more efficient system.
If your payments are delapyed don't worry, we have not forgotten about you and if you have a "pending" transaction you will receive it very soon. We know how sensitive the payments issues can be and now we have time to get this live.
GPU Expansion Plans
On a brighter note. We have just completed a massive GPU expansion plan that will start coming online middle of October. With our latest purchase you will see a huge bump on our Ethereum mining pool and we will be allocating this power over to all the other coins as well.
We are very bullish on the future of GPU power. Not only do we have big opportunities in the crypto mining space, but we believe the entire market for data mining is just starting. We can use these machines for artificial intelligence, DNA sequencing, number crunching, and numerous simulations for dozens of industries that we have identified.
Buying a GPU share gives you full access to your machine's power that you can allocate however you want. It's our goal in 2018 to start bringing in other options for you to use your power on. With this model you are buying hardware that can be rented out to companies who will pay to use the machines and we are excited to explore the potential of this.
Thanks again for being part of BitClub. We will continue to work hard, expand, and keep this opportunity open for you!
Sincerely,
-BCN Support Team
