02.04.2016, 13:12
Hi Riii,
hier die Antwort des englischsprachigen Kundendiestes (einen deutschsprachigen kenn ich garnicht), in der der Hinweis auf obiges Problem gegeben wurde, und die mich nun auch zur Nachfrage veranlaßt hat. Meine Frage war übrigends auf englisch formuliert und mein Kontoname ist auch nicht "Rookie".
Der wichtige Punkt ist 2). Mit meinem Englisch vom Brettergym übersetze ich das mit: "Wenn Du Conditionally Pending bist, aber nach wie vor immernoch unbezahlte Gutscheincodes hast, dann wird der Druckknopf zum Verkauf von OneCoins nicht freigeschaltet. Auch wirst Du von der Tauschplattform ausgeschlossen, solange, bis Du alle Deine unbezahlten Gutscheincodes beglichen hast!"
Thank you for your reply.
In regards to your query, please be advised that I checked the records on your account and confirm that currently your KYC status is:
Pending/Conditionally approved
Both required documents are uploaded successfully so it is now up to our colleagues from the department responsible for the approval to complete the verification.
Please note that we have changed the KYC procedure in order to make it easier for all OneCoin Members. Since 1st February 2016 the following conditions apply:
1. In case your KYC verification status is "Approved" or "Pending"/ "Conditional approved" you are allowed to trade on the Exchage; the ASK button will be enabled;
2. In case your KYC verification status is "Approved" or "Pending"/ "Conditional approved" but you still have unpaid Gift Codes - the ASK button will be disabled and you will not be allowed to trade on the Exchange until the codes are paid
3. In case your KYC verification status is changed from "Pending"/ "Conditional approved" to "Declined" - the ASK button will be disabled and you will not be allowed to trade on the Exchange, until you submit proper documents, as per the official requirements;
4. In case your KYC verification status is "Declined" or you have never uploaded any documents, the ASK button will be disabled and you will not be allowed to trade on the Exchange, until you submit proper documents, as per the official requirements;
Please note that OneCoin Exchange entered maintenance mode from March 1st, 2016 until March 15th, 2016. This maintenance is necessary because of the high number of miners and better integration with the blockchain.
For further information and proper assistance about all KYC queries, please keep in touch with the respectful department at:
[email protected]
Please do not hesitate to contact us, if further information is required.
Thank you for choosing The OneCoin Concept.
Best Regards,
The OneCoin Support Team
hier die Antwort des englischsprachigen Kundendiestes (einen deutschsprachigen kenn ich garnicht), in der der Hinweis auf obiges Problem gegeben wurde, und die mich nun auch zur Nachfrage veranlaßt hat. Meine Frage war übrigends auf englisch formuliert und mein Kontoname ist auch nicht "Rookie".
Der wichtige Punkt ist 2). Mit meinem Englisch vom Brettergym übersetze ich das mit: "Wenn Du Conditionally Pending bist, aber nach wie vor immernoch unbezahlte Gutscheincodes hast, dann wird der Druckknopf zum Verkauf von OneCoins nicht freigeschaltet. Auch wirst Du von der Tauschplattform ausgeschlossen, solange, bis Du alle Deine unbezahlten Gutscheincodes beglichen hast!"
Externer Inhalt (z.B. Newsletter, E-Mails, Seiteninhalte):
Dear Member,Thank you for your reply.
In regards to your query, please be advised that I checked the records on your account and confirm that currently your KYC status is:
Pending/Conditionally approved
Both required documents are uploaded successfully so it is now up to our colleagues from the department responsible for the approval to complete the verification.
Please note that we have changed the KYC procedure in order to make it easier for all OneCoin Members. Since 1st February 2016 the following conditions apply:
1. In case your KYC verification status is "Approved" or "Pending"/ "Conditional approved" you are allowed to trade on the Exchage; the ASK button will be enabled;
2. In case your KYC verification status is "Approved" or "Pending"/ "Conditional approved" but you still have unpaid Gift Codes - the ASK button will be disabled and you will not be allowed to trade on the Exchange until the codes are paid
3. In case your KYC verification status is changed from "Pending"/ "Conditional approved" to "Declined" - the ASK button will be disabled and you will not be allowed to trade on the Exchange, until you submit proper documents, as per the official requirements;
4. In case your KYC verification status is "Declined" or you have never uploaded any documents, the ASK button will be disabled and you will not be allowed to trade on the Exchange, until you submit proper documents, as per the official requirements;
Please note that OneCoin Exchange entered maintenance mode from March 1st, 2016 until March 15th, 2016. This maintenance is necessary because of the high number of miners and better integration with the blockchain.
For further information and proper assistance about all KYC queries, please keep in touch with the respectful department at:
[email protected]
Please do not hesitate to contact us, if further information is required.
Thank you for choosing The OneCoin Concept.
Best Regards,
The OneCoin Support Team